Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

At SpeakPro Academy, we are committed to providing high-quality coaching services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our services.

1. General Refund Policy

Refund eligibility depends on the type of service purchased, the timing of your refund request, and the specific circumstances of your case. We evaluate all refund requests on an individual basis with fairness and transparency.

2. Refund Eligibility by Service Type

2.1 Individual Coaching Sessions

Single Session Purchases:

• Before Session: Full refund available if cancellation is made at least 48 hours before the scheduled session
• 24-48 Hours Before: 50% refund available
• Less than 24 Hours: No refund; session will be forfeited
• No-Show: No refund for missed sessions without prior cancellation

2.2 Multi-Session Packages

Complete Program Packages (6-8 sessions):

• Before First Session: Full refund available within 7 days of purchase if no sessions have been attended
• After First Session: Refund of unused sessions minus a 20% administrative fee
• After Second Session: Refund of remaining unused sessions minus a 30% administrative fee
• After 50% Completion: No refunds available for remaining sessions

2.3 Corporate Training Programs

Corporate and group training programs have customized agreements. Refund terms are specified in individual contracts signed prior to service delivery. Please refer to your specific agreement or contact us for details.

2.4 Digital Products and Recorded Content

Due to the nature of digital products (recorded sessions, downloadable materials, online courses):

• Refunds available within 14 days of purchase if content has not been accessed or downloaded
• Once digital content is accessed, downloaded, or viewed, no refunds are available
• Exceptions may be made for technical issues that prevent access to content

3. Refund Request Timeline

Service Type	Refund Window	Conditions
Single Session	Up to 48 hours before session	Full refund
Multi-Session Package	7 days from purchase	Full refund if no sessions attended
Digital Products	14 days from purchase	Content not accessed
Workshop/Seminar	14 days before event	Full refund minus processing fee

4. Non-Refundable Items and Circumstances

The following are generally non-refundable:

• Completed coaching sessions
• No-show appointments without prior cancellation
• Services rendered more than 30 days prior to refund request
• Accessed or downloaded digital content
• Custom-designed corporate programs after delivery has commenced
• Administrative fees and transaction processing charges
• Promotional or discounted services marked as "non-refundable" at time of purchase
• Third-party fees (payment processing, platform fees)

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email [email protected] or call +50598165015
2. Provide Information: Include your full name, service/program name, purchase date, and transaction ID
3. Explain Reason: Briefly describe the reason for your refund request
4. Submit Documentation: Provide any relevant documentation supporting your request (if applicable)

Response Time: We will acknowledge your refund request within 2 business days and provide a decision within 5-7 business days.

6. Refund Processing

6.1 Processing Time

• Approved refunds are processed within 7-10 business days
• Refunds are issued to the original payment method
• Bank processing may require an additional 5-10 business days
• You will receive email confirmation once the refund is processed

6.2 Partial Refunds

Partial refunds may be issued in circumstances including:

• Cancellation of multi-session packages after partial completion
• Service quality concerns addressed through partial credit
• Technical difficulties affecting service delivery
• Mutual agreement between client and Company

6.3 Refund Method

Refunds will be issued using the same payment method used for the original transaction. If the original payment method is no longer available, alternative arrangements will be made (bank transfer, check, etc.).

7. Cancellation Policy

7.1 Client-Initiated Cancellations

Individual Sessions:

• 48+ hours notice: Full credit for rescheduling or refund
• 24-48 hours notice: 50% credit for rescheduling, no refund
• Less than 24 hours: No credit or refund; session forfeited

Multi-Session Packages:

• Individual sessions within packages follow the cancellation policy above
• Package cancellation follows refund eligibility outlined in Section 2.2

7.2 Company-Initiated Cancellations

If we cancel a session due to coach unavailability, emergency, or other unforeseen circumstances:

• You will receive full credit for the missed session
• Priority rescheduling will be offered
• If rescheduling is not possible, a full refund will be provided
• No penalties or fees will apply

8. Rescheduling Policy

We understand that schedules change. Rescheduling is available under the following conditions:

• 48+ hours notice: Free rescheduling, unlimited times
• 24-48 hours notice: One free reschedule; subsequent changes subject to fees
• Less than 24 hours: Rescheduling fee equal to 50% of session cost

Rescheduling requests should be made via email or phone. We will work with you to find a mutually convenient time.

9. Satisfaction Guarantee

This guarantee applies only to first-time clients purchasing multi-session packages and must be claimed within 24 hours of the first session.

10. Special Circumstances

10.1 Medical or Emergency Situations

We understand that unexpected medical emergencies or serious personal circumstances may prevent you from continuing services. In such cases:

• Contact us as soon as possible to explain your situation
• Provide documentation if requested (medical certificate, etc.)
• We will work with you on a case-by-case basis to find a fair resolution
• Options may include extended pause periods, full/partial refunds, or transferring to another person

10.2 Dissatisfaction with Service

If you are dissatisfied with the quality of our services:

• Contact us immediately to discuss your concerns
• We will investigate the issue and work to resolve it
• Solutions may include coaching replacement, additional complimentary sessions, or refund
• We take all quality concerns seriously and commit to fair resolution

10.3 Technical Issues

For virtual/online sessions affected by technical difficulties:

• If issues originate from our side, full credit or refund provided
• If issues originate from your side, standard cancellation policy applies
• We recommend testing technology before sessions to minimize disruptions

11. Disputes and Exceptions

While this policy covers most situations, we recognize that unique circumstances may arise. If you believe you qualify for a refund under exceptional circumstances not covered by this policy:

• Contact us to explain your situation in detail
• Provide any relevant supporting documentation
• We will review your case individually and respond within 7 business days
• Final decisions rest with SpeakPro Academy management

12. Chargebacks and Payment Disputes

13. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our Website. Significant changes will be communicated via email to registered clients. Your continued use of our services after changes constitutes acceptance of the revised policy.

Refund requests for services purchased before policy changes will be evaluated under the policy in effect at the time of purchase.

14. Contact Us for Refund Requests

15. Agreement to Refund Policy

By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is incorporated into our Terms and Conditions and forms part of the binding agreement between you and SpeakPro Academy.

Thank you for choosing SpeakPro Academy. We are committed to your success and satisfaction.

Last Reviewed: January 1, 2025